FAQ

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eyebrow: Frequently Asked Questions
headline_html: Common Questions, Straight Answers
lead_html: What employers ask before they pick up the phone.
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items:
  - question: What does the free initial consultation involve?
    answer: You describe the situation; we help you understand it and the
      possibilities for assistance and resolution. There is no charge and no
      obligation. If the matter needs formal engagement, you will know exactly
      what that looks like before committing to anything.
  - question: An employee has lodged a Fair Work claim against us. Can you help?
    answer: Yes. We provide support, formal response and defence for Fair Work and
      discrimination claims, from first notification through to resolution. The
      earlier we are involved, the more options you keep, so call before
      responding to anything.
  - question: Do you replace our HR people or work alongside them?
    answer: "Both models work. Businesses without an HR function use us as their HR
      and IR consultancy. Businesses with internal HR bring us in for matters
      that need independence, specialist IR experience or simply more hands:
      direct intervention, mediation, claim defence or contract reviews."
  - question: What is direct intervention?
    answer: "Instead of advising from the sidelines, we act as your HR and IR
      consultant inside the matter: running the disciplinary process, conducting
      the difficult conversations and engaging directly with the people involved
      until the issue is resolved. It suits sensitive and complex matters where
      experience in the room changes the outcome."
  - question: Can you prepare our employment contracts and policies?
    answer: "Yes. We create and implement professional employment contracts along
      with the documents that make them effective day to day: codes of conduct,
      position descriptions, KPIs, induction materials and toolbox talks, with
      modern award interpretation built in."
  - question: Do you offer after-hours support?
    answer: Yes. Support is available 24 hours a day, every day of the week, by
      phone and email. For urgent matters outside business hours, call 1800 880
      721.
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anchor: faq-cta
heading: Question Not Covered?
body: Ask it directly. The first conversation is free.
primary_label: Ask Your Question
primary_url: ./contact.html
secondary_label: Call (02) 8543 5888
secondary_url: tel:+61285435888
---
:::

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