Our Services

Title

Body (Markdown)

:::ro_page_hero
---
eyebrow: Our Services
headline_html: The People Side of Business, Handled
lead_html: Human resources, industrial relations and compliance support,
  delivered by a dynamic team of qualified staff whose expertise is applied to
  suit each client's circumstances.
---
:::

:::ro_service_detail
---
anchor: disciplinary
eyebrow: Service 01
heading: Disciplinary &amp; Direct Intervention
paragraphs:
  - text: Disciplinary protocols and procedure built around your employee
      performance and management policy, so the process is right before it is
      needed.
  - text: "When a matter is already live, we provide direct intervention as your HR
      and IR consultant: engaging and resolving disciplinary issues hands-on,
      delivering effective resolution to sensitive and complex matters where
      experience in the room changes the outcome."
aside_heading: What this covers
aside_items:
  - text: Disciplinary protocols and procedure
  - text: Direct HR and IR intervention
  - text: Performance management
  - text: Sensitive and complex matters
---
:::

:::ro_service_detail
---
anchor: grievance
flip: true
eyebrow: Service 02
heading: Grievance, Mediation &amp; Complaints
paragraphs:
  - text: Grievance, mediation and resolution services delivered by qualified staff
      matched to the needs and circumstances of each client.
  - text: Client complaints management, response and investigation preserves the
      commercial relationships your business relies on, with the response and
      actions structured to protect them.
aside_heading: What this covers
aside_items:
  - text: Grievance intervention
  - text: Mediation and resolution
  - text: Client complaints management
  - text: Response and investigation
image:
  src: ./assets/gallery-lounge.webp
  alt: A consulting lounge area for facilitated conversations
  delay: "0.1"
---
:::

:::ro_service_detail
---
anchor: fairwork
eyebrow: Service 03
heading: Fair Work, Awards &amp; Industrial Relations
paragraphs:
  - text: Support, formal response and defence for Fair Work and discrimination
      claims, from first notification through to resolution.
  - text: Modern award interpretation keeps you current as new developments occur
      with the economic climate, and industrial relations consultation, strategy
      and negotiation draws on extensive experience engaging unions on
      consultation obligations, staffing changes, safety and access issues.
aside_heading: What this covers
aside_items:
  - text: Fair Work claim support and defence
  - text: Discrimination claim response
  - text: Modern award interpretation
  - text: IR strategy and union negotiation
---
:::

:::ro_service_detail
---
anchor: contracts
flip: true
eyebrow: Service 04
heading: Contracts, Compliance &amp; Workforce
paragraphs:
  - text: "Creation and implementation of effective, professional employment
      contracts, together with the supporting documents that make them work day
      to day: codes of conduct, position descriptions, KPIs, induction materials
      and toolbox talks."
  - text: We inform and guide your business on managing WHS legislative
      requirements, support public liability matters from incident report to
      claim strategy and defence, and align roles with staff capabilities, with
      career counselling to make the change real.
aside_heading: What this covers
aside_items:
  - text: Employment contracts and documents
  - text: WHS compliance guidance
  - text: Public liability support
  - text: Workforce management and career counselling
---
:::

:::ro_cta_band
---
anchor: services-cta
heading: Not Sure Where Your Issue Fits?
body: Describe it in confidence. The first conversation is free and will clarify
  your options.
primary_label: Free Initial Consultation
primary_url: ./consultation.html
secondary_label: Call (02) 8543 5888
secondary_url: tel:+61285435888
---
:::

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