FAQ

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eyebrow: Frequently Asked Questions
headline_html: Common Questions, Straight Answers
lead_html: What referrers and workers ask before they start.
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items:
  - question: Who can refer a worker to Provider Services?
    answer: Referrals come from employers, insurers and claims agents, treating
      doctors and allied health practitioners, solicitors, and from workers
      themselves. Use the online referral, download the referral form, or simply
      call us on (02) 8543 5800 and we will take the details over the phone.
  - question: What happens after I send a referral?
    answer: The case is triaged and matched to a case manager with the right
      background for the worker and the injury. An initial assessment follows
      promptly, then a plan with SMART goals is agreed with the worker, the
      employer and the treating team. From there, regular case conferencing
      keeps the plan moving and everyone informed.
  - question: What is a functional capacity evaluation?
    answer: "A functional capacity evaluation (FCE) is a structured, objective
      assessment of what a worker can physically do: lifting, carrying,
      standing, sitting, reaching and sustained work tolerance. It gives
      insurers, employers and doctors a defensible basis for return-to-work
      planning, suitable duties and vocational decisions."
  - question: Where are services delivered?
    answer: Wherever the worker is. Programs run in the workplace, in our Miranda
      facility with its two dedicated conditioning gyms, and in the worker's
      home where mobility makes that the right setting. The group has serviced
      employers Australia-wide since 2000, with services coordinated locally.
  - question: How is this different from the physiotherapy already happening?
    answer: Treatment addresses the injury; rehabilitation addresses the return to
      work. We do not replace the treating team. We coordinate with it, adding
      case management, capacity building, workplace assessment and goal-driven
      planning so that recovery translates into a safe, durable return to
      employment.
  - question: Do you offer after-hours support?
    answer: Yes. The group operates a 24-hour after-hours line on 1800 880 721 for
      urgent matters that cannot wait until the next business day.
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:::ro_cta_band
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anchor: faq-cta
heading: Question Not Covered?
body: Ask it directly. A short phone call usually answers what a page of FAQs cannot.
primary_label: Ask Your Question
primary_url: ./contact.html
secondary_label: Call (02) 8543 5800
secondary_url: tel:+61285435800
---
:::

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