FAQ

← ContentPublishedPublished 23 June 2026, 12:42

Title

Body (Markdown)

:::sp_faq_hero
---
tag: FREQUENTLY_ASKED
headline_html: Everything You Need to Know About StrataPort
subtitle: Answers to the most common questions from strata management
 professionals evaluating or onboarding to the platform.
---
:::

:::sp_faq_groups
---
faq_groups:
 - cat: platform
 icon: fa-solid fa-cubes
 title: Platform Overview
 tag: 01 PLATFORM
 items:
 - question: What is StrataPort
 answer_html: >-
 StrataPort is an enterprise strata management platform built in
 Australia, designed for professional strata managers handling
 portfolios of hundreds to thousands of schemes. It features 30+
 zero-touch workflows that automate complex administrative processes
 end-to-end, from levy processing and AGM setup through to insurance
 renewals, arrears management and OC certificate generation.
 Unlike platforms that simply remind you to do things, StrataPort completes entire processes autonomously. Think the difference between a car that flashes a warning light when it needs a service and one that drives itself to the workshop.
 - question: Who is StrataPort designed for
 answer_html: >-
 StrataPort is primarily designed for professional strata management
 firms managing portfolios of small to mid-sized schemes at scale. It's
 built for organisations where the volume of administrative processing
 makes manual workflows unsustainable and where consistency, compliance
 and transparency are non-negotiable.
 The platform connects strata managers to all stakeholders in the Owners Corporations they manage, from building developers and lot owners through to the full supply chain including trades, insurers and compliance providers.
 - question: What modules does StrataPort include
 answer_html: >-
 StrataPort is a comprehensive platform covering the full breadth of
 strata management operations:
 <ul>
 <li>Building and Lot Management, scheme setup, lot records, developer transitions</li>
 <li>Full-Function Trust Accounting, fund management, BAS, bank reconciliation</li>
 <li>Lot Owner and Supplier Portals, self-service access for all stakeholders</li>
 <li>Meeting Management, end-to-end AGM automation including budgets, reports and notices</li>
 <li>Insurance Policy Processing, valuations, quotes, endorsements, renewals</li>
 <li>Automated Certificate Processing, real-time payment verification to certificate delivery</li>
 <li>Caretaking and Maintenance, work orders, quotes, tenders, supplier invoicing</li>
 <li>Document Control, secure, searchable document management</li>
 <li>Task Management, integrated task tracking and assignment</li>
 <li>Communications Platform, multi-channel comms (email, SMS, portal)</li>
 <li>Branch and Staff Management, multi-office, multi-team administration</li>
 <li>Event Scheduling, calendar and event coordination</li>
 </ul>
 - question: Is StrataPort cloud-based
 answer_html: Yes. StrataPort runs on Microsoft Azure infrastructure,
 providing 24/7 access from any device with an internet connection. The
 platform is browser-based and mobile-friendly, no software
 installation required. Data is hosted securely in Australian data
 centres.
 - question: Where does StrataPort operate
 answer_html: StrataPort is an Australian-developed platform currently
 operating with strata management firms in Victoria. The platform is
 designed to support the specific regulatory and compliance
 requirements of Australian strata management, with architecture that
 supports expansion into other states and territories.
 - cat: automation
 icon: fa-solid fa-bolt
 title: Automation and Workflows
 tag: 02 AUTOMATION
 items:
 - question: What does "zero-touch" automation actually mean
 answer_html: >-
 Zero-touch means the workflow executes from trigger to completion
 without manual intervention. StrataPort doesn't just send reminders or
 pre-fill templates, it completes entire business processes
 autonomously.
 For example, the AGM automation doesn't just create an agenda template. It reserves an available meeting room, generates and compiles dozens of documents and reports including year-on-year budgets, financial reporting, activity reports for maintenance, arrears, breaches, insurance claims and complaints, then delivers personalised copies to each lot owner (including additional copies to joint owners and agents) via their preferred communication method.
 - question: What workflows are automated
 answer_html: >-
 StrataPort currently features 30+ zero-touch workflows
 including:
 <ul>
 <li>Levy processing, automatic year-on-year budget adjustments with proprietary arrears management from friendly reminders through to legal documentation</li>
 <li>AGM lifecycle, full meeting setup, reporting, document compilation and distribution</li>
 <li>OC Certificates, real-time payment processing to certificate generation and delivery</li>
 <li>Insurance management, valuations through quotes, endorsements and renewals including automated policy data population and invoice processing</li>
 <li>Bank reconciliation, daily automated multi-bank reconciliation</li>
 <li>BAS management, automated GST processing with proprietary rounding algorithm for multi-fund truncation</li>
 <li>Arrears management, conditional escalation from email and SMS reminders to legal documentation</li>
 <li>Management fee processing and contract generation and renewal</li>
 <li>Supplier invoice generation and automated payment processing</li>
 <li>Maintenance and caretaking, one-time and recurring including quotes and tenders</li>
 <li>OHS reporting and hazard rectification</li>
 <li>Lot Owner portal induction, single-click onboarding</li>
 </ul>
 The list continues to grow as new automations are developed in partnership with active strata management operators.
 - question: Does StrataPort use AI for its automation
 answer_html: >-
 StrataPort's core automation engine is
 deterministic, not AI-driven. This is a deliberate
 design decision. Every automated workflow follows explicit,
 pre-defined rules with predictable, repeatable outcomes. There is zero
 hallucination risk, a critical consideration when processing trust
 account transactions, legal notices and compliance documentation.
 StrataPort does support AI as a governed extension layer through its ecosystem partnerships, but AI is never embedded in the automation pipeline where it could compromise accuracy in financial or legal processes.
 - question: How does StrataPort handle the BAS rounding problem
 answer_html: >-
 Strata schemes operate multiple funds that are accounted for
 individually but must be combined and truncated when reported to the
 ATO. This truncation historically created accounting errors within
 individual funds that could not be resolved by any standard
 mathematical process.
 StrataPort solved this with a proprietary algorithm, developed in consultation with RSM, that generates a series of rounding entries across GST clearing accounts to automatically balance the financials. The result is a fully automated BAS process that non-financial operators can use without specialist accounting knowledge.
 - cat: onboarding
 icon: fa-solid fa-rocket
 title: Onboarding and Migration
 tag: 03 ONBOARDING
 items:
 - question: How long does it take to get up and running on StrataPort
 answer_html: "Implementation timelines depend on portfolio size, data
 complexity and the incumbent system being migrated from. A typical
 onboarding follows a phased approach: initial configuration and data
 migration, parallel running period, and then full cutover. The
 StrataPort team works directly with your firm throughout the process
 to ensure a smooth transition with minimal disruption to day-to-day
 operations."
 - question: Can you migrate data from our existing platform
 answer_html: Yes. StrataPort has established migration pathways from the
 major incumbent platforms used in Australian strata management. The
 migration process covers scheme data, lot owner records, financial
 histories, document libraries and trust accounting balances. Every
 migration is validated and reconciled before going live.
 - question: Is StrataPort difficult to learn
 answer_html: >-
 StrataPort is designed to be intuitive for strata management
 professionals. The platform uses smart online forms, guided workflows
 and contextual help to reduce the learning curve. Because so many
 processes are automated, staff actually have less to learn, the system
 handles the complexity while users focus on exceptions and
 client-facing work.
 Comprehensive training is provided as part of onboarding, with ongoing support from Australian-based professionals who understand strata management.
 - question: What happens to our existing lot owner communications during migration
 answer_html: Lot owner communication preferences and contact details are
 migrated as part of the standard onboarding process. StrataPort
 supports multi-channel communications (email, Post, SMS and portal
 notifications) and lot owners can be inducted onto the owner portal
 with a single click. The transition is designed to be seamless from a
 lot owner's perspective.
 - cat: security
 icon: fa-solid fa-shield-halved
 title: Security and Compliance
 tag: 04 SECURITY
 items:
 - question: How is our data secured
 answer_html: StrataPort is hosted on Microsoft Azure infrastructure in
 Australian data centres. The platform implements enterprise-grade
 security including encryption at rest and in transit, role-based
 access controls, automated backup and disaster recovery, and
 comprehensive audit logging. Azure's security certifications provide
 the foundation, and StrataPort adds application-layer controls
 specific to the requirements of strata trust accounting and lot owner
 data protection.
 - question: Does StrataPort support trust accounting compliance
 answer_html: Yes. StrataPort's trust accounting engine was developed in
 consultation with RSM, one of Australia's leading accounting firms, to
 ensure compliance with regulatory requirements for strata trust
 accounting. The platform maintains full audit trails, automated
 reconciliation and compliant financial reporting. The system processes
 daily interest calculations on overdue accounts and handles multi-fund
 accounting with automated BAS management.
 - question: How does StrataPort handle supplier compliance
 answer_html: StrataPort integrates with CertTracker via API for automated
 supplier compliance management. This covers insurance certificates,
 licences, accreditations and other documentation that suppliers are
 required to maintain. Compliance status is tracked automatically and
 surfaced within work order and maintenance workflows, so managers are
 never exposed to non-compliant suppliers.
 - question: What audit trails does StrataPort maintain
 answer_html: Every financial transaction and key workflow and user action is
 logged with comprehensive audit trail visibility. Because StrataPort's
 automations are deterministic rather than AI-driven, every outcome is
 traceable back to the specific rules and inputs that triggered it.
 This makes compliance auditing straightforward, there are no black-box
 decisions to explain.
 - cat: pricing
 icon: fa-solid fa-comments-dollar
 title: Pricing and Support
 tag: 05 PRICING
 items:
 - question: How is StrataPort priced
 answer_html: >-
 StrataPort pricing is tailored to each firm based on portfolio size
 and configuration requirements. Because the platform is designed to
 significantly reduce operational overhead, pricing discussions focus
 on total cost of ownership including the staff time recovered through
 automation. Contact us to arrange a confidential discussion about your
 specific requirements.
 See our <a href="/strataport-pricing.html">Pricing page</a> for an overview of the model.
 - question: Is there a free trial or demo available
 answer_html: We offer personalised, no-obligation demonstrations tailored to
 your firm's specific workflows and portfolio profile. This is far more
 valuable than a generic free trial because you see StrataPort
 operating in the context of your actual business processes. <a
 href="/strataport-contact.html">Contact us</a> to arrange a
 demonstration.
 - question: What ongoing support is provided
 answer_html: StrataPort is fully supported by Australian-based professionals
 who understand strata management, not offshore call centres following
 scripts. Support covers platform operation, configuration changes,
 workflow customisation and ongoing training. Because StrataPort is
 developed in close partnership with active strata operators, the
 support team speaks your language and understands the nuances of your
 business.
 - question: Can StrataPort be customised to our specific requirements
 answer_html: Yes. StrataPort is tailored to individual client requirements.
 The platform's configuration allows for firm-specific workflows,
 branding, communication templates, reporting structures and role-based
 access. The development roadmap is continuously shaped by feedback
 from active users managing real portfolios.
 - cat: technical
 icon: fa-solid fa-gear
 title: Technical and Integrations
 tag: 06 TECHNICAL
 items:
 - question: What third-party systems does StrataPort integrate with
 answer_html: >-
 StrataPort integrates with a growing ecosystem of specialist
 providers:
 <ul>
 <li>Microsoft Azure, cloud infrastructure and services</li>
 <li>Macquarie Bank, trust account banking and reconciliation</li>
 <li>CertTracker, supplier compliance and certificate management</li>
 <li>UpTick, fire safety inspection and compliance</li>
 <li>StrataFunding, special levy funding solutions</li>
 <li>Strata Insurance Solutions, insurance lifecycle management</li>
 <li>SendGrid, transactional email delivery</li>
 <li>ClickSend, SMS communications</li>
 <li>N:N, additional integration services</li>
 <li>BingMail &amp; e-Connect, postal communications printing and distribution</li>
 </ul>
 The ecosystem is continuously expanding based on client needs and market requirements.
 - question: Does StrataPort have an API
 answer_html: StrataPort is built with an integration-first architecture. API
 connectivity is used for ecosystem integrations including banking,
 supplier compliance, insurance, communications and inspection
 platforms. Integration capabilities can be discussed as part of your
 implementation planning.
 - question: What devices and browsers are supported
 answer_html: StrataPort is a browser-based application accessible from any
 modern web browser on desktop, laptop, tablet. Dedicated Lot Owner and
 Supplier Portals are also optimised for mobile devices. No special
 software or plugins are required, just an internet connection.
 - question: How does StrataPort handle multi-branch operations
 answer_html: StrataPort includes dedicated branch and staff management
 capabilities and a role structure that can be tailored to
 requirements. Firms operating across multiple offices can manage
 portfolios, staff assignments, permissions and reporting at both the
 branch and consolidated levels. The platform supports the
 organisational structures typical of growing strata management
 businesses.
 - question: What reporting and business intelligence is available
 answer_html: StrataPort provides comprehensive business intelligence because
 the platform captures structured data across every automated workflow.
 Reporting covers financial performance (budget tracking, balance
 sheets, income and expenses), operational metrics (maintenance,
 arrears, breaches, insurance claims, complaints) and management
 activity reporting. Because the data is generated by deterministic
 processes, it is inherently accurate and audit-ready.
---
:::

:::sp_faq_cta
---
tag: 07 NEXT_STEPS
title: Still Have Questions
subtitle: Our team is happy to walk you through the platform and answer anything
  specific to your firm's requirements.
label: Request a Briefing
href: /strataport-contact.html
---
:::

Change note

v1View
Baseline snapshot for staged publishing (B1.5)
system · 02 July 2026, 05:15

Metadata

Version History