FAQ

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eyebrow: Frequently Asked Questions
headline_html: Common Questions, Straight Answers
lead_html: What workers, referrers and GPs ask before a program starts.
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items:
  - question: What is the difference between Work Conditioning and Active Conditioning?
    answer: "Work Conditioning is for injured workers: a gymnasium-based program
      built around the injury and the demands of the job, aimed at a safe return
      to work. Active Conditioning is general exercise physiology for chronic
      disease, illness and aged care: diabetes, heart disease, osteoporosis,
      falls prevention, brain injury and more. Same accredited team, different
      goals."
  - question: Am I eligible for Medicare-rebated sessions?
    answer: "If a condition has lasted, or is expected to last, at least six months,
      you may be eligible under the Chronic Disease Management (CDM) scheme: up
      to five Medicare-rebatable exercise physiology sessions per calendar year.
      Your GP completes the CDM plan and referral; we take it from there. Terms
      and conditions apply, so ask us or your GP about your situation."
  - question: Who can make a referral?
    answer: Employers, insurers, GPs, specialists, physiotherapists, case managers
      and individuals themselves. Download the relevant referral form, use the
      online referral, or call (02) 8543 5800 and we will take the details over
      the phone.
  - question: Where do programs run?
    answer: "Wherever works for the person: dedicated gymnasium spaces, hydrotherapy
      pools, local gyms, aged care facilities, the workplace or the home. We
      deliver across NSW and Victoria, with partner programs arranged
      nationally."
  - question: What conditions do you work with?
    answer: "Musculoskeletal injuries including spinal disc injuries, rotator cuff,
      post-arthroscopy knees, mechanical lower back pain and overuse strains;
      and chronic conditions including diabetes, heart disease, cancer recovery,
      osteoporosis, psychological illness, stroke and acquired brain injury. If
      you are unsure, ask: programs are individually designed."
  - question: Do you offer after-hours support?
    answer: Yes. The group operates a 24-hour after-hours line on 1800 880 721 for
      urgent matters that cannot wait until the next business day.
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anchor: faq-cta
heading: Question Not Covered?
body: Ask it directly. A short phone call usually answers what a page of FAQs cannot.
primary_label: Ask Your Question
primary_url: ./contact.html
secondary_label: Call (02) 8543 5800
secondary_url: tel:+61285435800
---
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